Privacy Policy

At Massar Digital, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website massardigital.com.

1. Information We Collect

Personal Data

When you contact us through our forms or schedule a consultation, we may collect:

• Name
• Email address
• Company name (optional)
• Message content
• Service interest

Analytics Data

We use Google Analytics to understand how visitors use our website. This includes:

• IP address (anonymized)
• Browser type and version
• Pages visited
• Time spent on pages
• Referring website
• Device information

2. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and provide customer support
• Send you information about our services (only if requested)
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your data based on:

• Consent: When you accept cookies or submit contact forms
• Legitimate Interest: To improve our website and services
• Contractual Necessity: To respond to your service requests

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Google Analytics, FormKeep (form submissions), Calendly (scheduling)
• Legal Requirements: When required by law or to protect our rights

We never sell your personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary:

• Contact Form Submissions: 2 years or until you request deletion
• Analytics Data: 26 months (Google Analytics default)
• Cookie Consent: 12 months

6. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured format
• Restrict Processing: Limit how we use your data
• Object: Opt-out of analytics tracking
• Withdraw Consent: Change your cookie preferences anytime

To exercise these rights, contact us at contact@massar-digital.com

7. Cookies

We use cookies to improve your experience. See our Cookie Policy for detailed information.

8. Third-Party Links

Our website may contain links to third-party websites (Calendly, social media). We are not responsible for their privacy practices. Please review their privacy policies.

9. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data transmission
• Google reCAPTCHA v3 for spam protection
• Secure form submission via FormKeep
• Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (EU)
• Privacy Shield certification (where applicable)
• GDPR compliance for EU users

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.